I need to update my email address

1. Log In to Your Online Account

• Go to the Login Page
• Enter your username and password and complete the multi-factor authentication. If you haven’t established your online account yet, select Setup Online Account and follow the prompts to do such.

2. Access Your Profile

• If you have more than one account, select the account for which you wish to update your email address.
• Once logged in, go to the My Profile section of the dashboard.
• Click on View Profile Info link on the left sidebar.

3. Edit Contact Information

• In the Contact Information section, click the Edit/Update button.
• Locate the field for your email address and enter the new one.

4. Save Changes

• After updating your email, click Submit to confirm the change.
• A confirmation email will be sent to verify the new email address.

5. Need Help?

If you encounter any issues:

• Call Mutual of America Participant Services at 844.231.5270 (Monday–Friday, 9:00 a.m. to 9:00 p.m. ET).

How to Request a Withdrawal Online

Eligibility Check (Before You Begin)

• Workplace Retirement Plans: 401(k), 403(b), TDA, 401(a), 457: Check your plan’s Summary Plan Description (SPD) to confirm if in-service withdrawals or hardship withdrawals are allowed.
• Personal Investment Accounts: IRAs and Flexible Premium Annuities: Withdrawals are generally permitted but may be subject to taxes and penalties if taken before age 59½.
• If unsure, contact Mutual of America or your employer’s plan administrator or human resource department.

Online Withdrawal Request

1. Log In to Your Online Account

• Go to the Login Page
• Enter your username and password and complete the multi-factor authentication. If you haven’t established your online account yet, select Setup Online Account and follow the prompts to do such.

2. Navigate to Withdrawals

• Go to Loans, Withdrawals and Rollovers.
• Select Withdrawals and Rollovers and follow the on-screen instructions.

3. Enter Withdrawal Details

• Specify the request amount, reason (if required), and payment method (e.g., direct deposit or check). Note: If you want to withdraw 100% of a savings or investment option, choose "Percentage" instead of "Dollar Amount." If you choose "Dollar Amount" and the amount you enter is more than what is available at the time we actually process the withdrawal (due to market shifts), we will not be able to complete your withdrawal, and you will need to make a new request

4. Review and Submit

• Confirm your information.
• Submit the request and save the confirmation for your records. Make sure to check your account for a confirmation of the withdrawal. If you don't receive a confirmation, the withdrawal was not completed, and you will need to submit a new request.

If you have any questions or experience any issues while submitting your withdrawal request online, please contact Mutual of America Participant Services at 844.231.5270 (Monday–Friday, 9:00 a.m. to 9:00 p.m. ET).

Important Notes

• Early Withdrawal Penalties:
• Withdrawals before age 59½ may be subject to a 10% IRS penalty (25% for SIMPLE IRAs within the first 2 years).
• Tax Implications:
• Most withdrawals are subject to ordinary federal income tax unless rolled over.
• Plan Restrictions:
• Not all employer-sponsored plans allow in-service withdrawals.

Having Trouble Logging In

Step 1: Check the Login Page

• Make sure you’re on the Participant Login page (not Plan Sponsor).

Step 2: Verify Username and Password

• Double-check for typos, especially:
• Capital letters
• Special characters
• Extra spaces
• If you’ve forgotten your credentials:
• Click Forgot password or Forgot Username.
• Follow the prompts to reset.

Step 3: Clear Browser Cache or Try a Different Browser

• Clear your browser’s cache and cookies.
• Try logging in using a different browser (e.g., Chrome, Firefox, Edge).
• Disable any browser extensions that might interfere with login.

Step 4: Use a Different Device or Network

• Try signing in from a different device (e.g., phone, tablet, or another computer).
• Switch to a different Wi-Fi or mobile network in case of connectivity issues.

Step 5: Check for Maintenance or Outages

• Sometimes the site may be undergoing scheduled maintenance.
• Wait a few minutes and try again later.

Step 6: Contact Support

If none of the above steps work: Call Mutual of America Participant Services at 844.231.5270 (Monday–Friday, 9:00 a.m. to 9:00 p.m. ET).